We are a tiny company that manages this site, hand packs each order, produces many of our own items, and attends events during the year that take us away from the office. We also work with other tiny companies in much the same boat, so it takes us a bit longer than larger companies with big staffs and warehouses to fulfill orders (even Amazon.com can take several days, and they have ROBOTS!). Rest assured you are getting unique, high-quality products made by true small businesses. You will be notified by e-mail if we expect your order to take substantially longer than 10 business days. If your order has not arrived in a reasonable timeframe, please contact us by filling out our Contact Us form with your concern. Be sure to include your name, order number (from your order receipt), and phone number.
We are committed to clear communication with our customers, which is why this 3-10 business day timeframe is shown before order completion during checkout and in order confirmation e-mails.
We understand that you may want to receive your order in time for a birthday or other special event, and encourage you to order well in advance of the date you need an item, to ensure that you receive it in time. If you would like your order by a particular date, you can also let us know in the comments box during checkout and we'll do our best to make that date, or we'll advise you if we won't be able to fulfill it in time. If you need your order really fast contact us to see if we will be able to expedite your order, before you make it.
This simply means that your order has been completed and paid, and that we are working on pulling, producing (in the case of items that we make to order), packaging, and shipping your order. This process can take anywhere from a few days to two weeks. Please keep in mind that this is a two person company, and shipping orders is one of many many responsibilities we have. While we try to ship orders as quickly as possible, we typically need 1-2 weeks to put your order in the mail.
We offer USPS First Class Mail (for packages up to 13 ounces), Parcel Post, Priority Mail, and Express Mail. We always recommend Priority Mail. It is the best and most reliable budget shipping that the USPS offers, and you can expect to receive your package only 2-3 days after we mail it. While we offer Parcel Post as a lower budget option, it is somewhat less reliable and can take a week or more to arrive after we ship. Please note that while the USPS now provides a tracking number for all packages, we have found that First Class International packages are almost never tracked once they leave the USA.
We offer Express Mail as an expedited shipping method that allows you to reliably track and receive your package quickly, once we ship it. While we will do our best to prioritize Express Mail orders, be aware that the shipping method you choose does not guarantee that we will be able to ship your package sooner. While we try to ship all orders as soon as possible, and prioritize Express Mail orders, please allow the same 3-10 business days for us to process and ship your order.
Your order may be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The shipping charges you pay us do not include customs fees. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we may be charged the customs fees plus return shipping costs. As a result, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Please, please, please know how your country's customs fees work before you order!
We sympathize with the frustration of having to pay customs, but we are also a reputable company, so please do not ask us to commit international import tax fraud by marking your item as a "Gift" or with a lower value. Our policy is to include a customs form with each international package, declaring the actual value of your purchase.
Arkham Bazaar (Lurker Films) takes all measures to ensure the quality of our shipped products. In the unlikely event that you receive a damaged or defective merchandise (e.g. Videotape, CD, or DVD), we will gladly replace or exchange the damaged item at no additional cost. Simply send the damaged item(s) within 30 days from purchase to the address listed on your invoice (or from our contact page on this website), complete with a note explaining why the merchandise is being returned, the invoice number (if available), and we will mail out a replacement package at no addition charge. However, no refunds will be issued. All sales are final.
In the event we make a mistake with fulfilling your order and ship you an incorrect item or failed to include an item, we will promptly correct the situation at no addition charge.
If a request to cancel an order occurs prior to shipping it will be honored.