Orders typically ship in 1-2 weeks. We do everything we can to get orders in the mail as quickly as possible, but please read the info below!
We are a tiny company that manages this site, hand packs each order, produces many of our own items, and attends events during the year that take us away from the office. We also work with other tiny companies in much the same boat, so it takes us a bit longer than larger companies with big staffs and warehouses to fulfill orders (even Amazon.com can take several days, and they have ROBOTS!). Rest assured you are getting unique, high-quality products made by true small businesses. You will be notified by e-mail if we expect your order to take substantially longer than 10 business days. If your order has not arrived in a reasonable timeframe, please contact us by filling out our Contact Us form with your concern. Be sure to include your name, order number (from your order receipt), and phone number.
We understand that you may want to receive your order in time for a birthday or other special event, and encourage you to order well in advance of the date you need an item, to ensure that you receive it in time. If you would like your order by a particular date, you can also let us know in the comments box during checkout and we'll do our best to make that date, or we'll advise you if we won't be able to fulfill it in time. If you need your order really fast contact us to see if we will be able to expedite your order, before you make it.
Please double check your mailing address for accuracy when you enter it. We use that address exactly as you enter it. If you enter an incorrect address, and your package is returned to us as "undeliverable", you will be responsible for any additional shipping costs. We recommend that you use a secure location for your mailing address. We can not replace or refund orders that you suspect were stolen or misplaced if your package is scanned as delivered by the USPS. If your package is lost in transit, please contact us so that we can get you sorted out. We can initiate a trace through the USPS as long as you notify us within 60 days from the date of mailing.
Orders "Awaiting Fulfillment"
This simply means that your order has been completed and paid, and that we are working on pulling, producing (in the case of items that we make to order), packaging, and shipping your order. This process can take anywhere from a few days to two weeks. Please keep in mind that this is a two person company, and shipping orders is one of many many responsibilities we have. While we try to ship orders as quickly as possible, we typically need 1-2 weeks to put your order in the mail.
Shipping methods
We offer USPS First Class Mail (for packages up to 13 ounces), Parcel Post, Priority Mail, and Express Mail. We always recommend Priority Mail. It is the best and most reliable budget shipping that the USPS offers, and you can expect to receive your package only 2-3 days after we mail it. While we offer Parcel Post as a lower budget option, it is somewhat less reliable and can take a week or more to arrive after we ship. Please note that while the USPS now provides a tracking number for all packages, we have found that First Class International packages are almost never tracked once they leave the USA.
We offer Express Mail as an expedited shipping method that allows you to reliably track and receive your package quickly, once we ship it. While we will do our best to prioritize Express Mail orders, be aware that the shipping method you choose does not guarantee that we will be able to ship your package sooner. While we try to ship all orders as soon as possible, and prioritize Express Mail orders, please allow the same 3-10 business days for us to process and ship your order.
Note that we do not currently offer Media Mail as a delivery option. There is no tracking or insurance on Media Mail as there is with First Class and Priority. To have tracking on Media Mail, there is an additional charge, which wipes out any savings over First Class package mail, we don't like to send packages out into the aether without some sort of tracking.
Orders outside the USA
Your order may be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The shipping charges you pay us do not include customs fees. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we may be charged the customs fees plus return shipping costs. As a result, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Please, please, please know how your country's customs fees work before you order!
We sympathize with the frustration of having to pay customs, but we are also a reputable company, so please do not ask us to commit international import tax fraud by marking your item as a "Gift" or with a lower value. Our policy is to include a customs form with each international package, declaring the actual value of your purchase.
A note about International Shipping Costs: If you are ordering a single item, keep in mind that the shipping rates are the same up to 8 oz, up to 32 oz, and up to 48 oz. It may be more efficient to order multiple things at the same time. 2 t-shirts or work shirts generally costs the same to ship as 1 shirt.
Orders to the U.K.
Due to the changes in how VAT is handled, please be aware that when you receive your order you will be responsible for paying the VAT fees. We do not have a good way to administer collection of VAT fees and this is the only route to still being able to ship anything to the U.K. If you're concerned about local import duties, we recommend you talk to your local post office to determine what they might be. If you are infuriated by them (as we are), please talk to your elected officials. We are sorry for any inconvenience caused by these changes, but we can not do anything about them.
Defects or Damaged Goods
Arkham Bazaar (Lurker Films) takes all measures to ensure the quality of our shipped products. In the unlikely event that you receive a damaged or defective merchandise (e.g. Videotape, CD, or DVD), we will gladly replace or exchange the damaged item at no additional cost. Simply send the damaged item(s) within 30 days from purchase to the address listed on your invoice (or from our contact page on this website), complete with a note explaining why the merchandise is being returned, the invoice number (if available), and we will mail out a replacement package at no addition charge. However, no refunds will be issued. All sales are final.
Incorrect Orders
In the event we make a mistake with fulfilling your order and ship you an incorrect item or failed to include an item, we will promptly correct the situation at no addition charge.
Cancellations
If a request to cancel an order occurs prior to shipping it will be honored.
Returns & Exchanges
We stand behind our products and know that sometimes you don't receive what you expect. If we shipped the wrong product, or it arrived defective, contact us by filling out our Customer Support Form to arrange for the return, replacement, or exchange of your purchase and to obtain an authorization number. Be sure to tell us your order number, the product and quantity purchased, and a brief description of the problem. We will provide you with directions for returning the item to us (and in the case of an incorrect product, may send you a postage paid return envelope).
Return Authorization
Returns will only be accepted if you have contacted us for authorization. We will accept any product still in good shape for up to 30 days from the date of shipment. Please note that we can only make refunds for items returned in visibly good condition, that we can resell. We cannot accept items that have already been laundered or altered in any way.
In the case of non-defective merchandise that matches your original order, shipping costs are non-refundable and you will be responsible for return shipping costs. Non-defective items will be assessed a 15% restocking fee. To be considered defective, shirts should show noticeable defects in the print, may have holes or tears upon arrival, or be sized more than an inch (in either direction) off the supplied measurements (see our Sizing Info page for more information). Minor loose threads, small print inconsistencies, or small variations from the supplied measurements are not considered defects, but may always be exchanged at the customer's expense.
Exchange Authorization
Exchanges will only be accepted if you have contacted us for authorization. We will accept any product still in good shape for up to 30 days from the date of shipment. Please note that we can only make exchanges for items returned in visibly good condition, that we can resell. We cannot accept items that have already been laundered or altered in any way.
In the case of non-defective merchandise that matches your original order, shipping costs are non-refundable and you will be responsible for all shipping costs associated with the exchange. Once you have received authorization for an exchange, we will send you instructions for returning the item you would like exchanged.